Change Manager

Great things start here 

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference. 

About the Opportunity 

As a Change Manager, you’ll support the delivery of our new core insurance platform, a large-scale transformation that will shape and simplify how we serve our members and customers across our insurance business. In this role, you’ll lead change across initiatives spanning people, process, and technology. 

Working as part of our Change Practice, you’ll partner with project, technology and business teams across RACV to design and deliver end-to-end change management strategies to achieve successful adoption of the new platform and ways of working. This includes stakeholder engagement, communications, learning, and readiness activities that drive meaningful adoption and long-term value. 

This is a hands-on role for someone who enjoys being part of a large transformation program, delivering end to end change readiness outcomes that meet business needs. You will develop and lead change, communication and engagement plans, while supporting the design and delivery of learning programs that build capability and readiness across a large audience and multiple releases.  

From assessing change impacts to supporting hypercare and embedding new ways of working, you’ll help ensure our people are set up for success throughout delivery and beyond. 

What you’ll need to be successful 

• 5+ years’ demonstratable experience in leading end-to-end change management within large, complex organisations  

• Experience delivering change across complex, multi-stream programs including core platform transitions and integrations, digital uplift, data migration and operating model change across corporate and customer facing environments. 

• Experience driving change across customer-facing and operational teams in fast-paced, multi-release environments. 

• A hands-on approach and experience delivering engagement, communications, and learning solutions that build capability, support adoption, and enable business readiness.  

• Strong analytical capability with experience in assessing change impacts, measuring readiness, and tracking success through change metrics. 

• The ability to build trusted relationships and influence stakeholders at all levels.  

• Strong knowledge of change management frameworks, tools, and methodologies (e.g., Prosci) 

• A collaborative and proactive mindset, with the ability to work autonomously. 

• Previous experience as a Change Manager working in Insurance or Financial Services organisations. 

Desired skills

• Exposure to Salesforce, Guidewire, Jira or Confluence 

• Experience in emerging tech or AI (Co-Pilot)  

There’s so much on offer when you join RACV 

• A flexible, informal work environment that supports balance between work and home 

• Generous discounts on home and car insurance policies and RACV roadside care 

• RACV Club membership and great discounts across RACV resorts 

• Monthly-updated discounts from a wide range of corporate partners 

Our difference 

At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know. 

Application process 

Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.