Change Manager

You’ll be part of a workplace where you feel you belong.

Work with some of the best technology and working practices available while doing interesting, challenging, and rewarding work. With the kind of opportunities only a large organisation can provide, no day — or project — is the same.

As an integral part of the broader PMO team, you will drive project change outcomes across the entire business, ensuring that our customers, members, and team enjoy a contemporary and memorable experience with RACV. In return, you will benefit from a supportive culture and ample opportunities for growth.

About the Opportunity

A member of the Change Management Practice, as Change Manager you will be involved in predominantly projects that have medium to high complexity across people, process, and technology.

2 opportunities across:

• Leisure, Finance & Technology
• Emergency Roadside Assistance (ERA), Digital & Technology

Come along for a new journey

You’ll be instrumental in ensuring our Change Management team delivers exceptional service. Here’s a glimpse of what you’ll be doing:

• Applying change management expertise within the RACV Change Management Framework to lead and deliver change activities to realise project and organisational benefits. 

• Partnering closely with Project, Technology and Business teams to understand stakeholder expectations, developing plans to generate buy-in and deliver fit for purpose change activities. 

• Develop and deliver effective implementation approaches, including impact assessments, learning needs analysis, communications and engagement approaches, change plans, change readiness, and supporting artefacts and activities. 

• As required, work collaboratively with learning and/or readiness teams to implement learning to upskill end users. 

• System domains include Salesforce, Opera/Simphony & Employee Connect

Who we’re looking for and what you’ll bring.

Thrive in an environment where people are at the heart of everything. You’ll come with:

• Experience using Jira and Confluence, and ERP and/or CRM solutions, including Salesforce and system integrations, would be highly desirable. 

• Proven experience in delivering end-to-end change across medium to complex projects, encompassing people, process, and technology transformations within diverse environments such as corporate, hospitality, call centres, retail, and automotive services
• Excellent communication skills, stakeholder engagement, problem-solving abilities, context switching and prioritization
• Demonstrated knowledge of the tools, techniques and methodologies used for change management. 
• Prosci® Change Management certification, People Centred Implementation (PCI), tertiary qualifications or equivalent demonstrated experience in change management. 

There’s so much on offer when you join RACV with benefits including

• Our flexible and informal work environment which helps bring balance between work and home.
• Generous discounts on home and car insurance policies and RACV roadside care
• Club Membership and great discounts across all RACV resorts
• Discounts from corporate partners that are updated monthly.

Our difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Application Process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Submit your CV via the link below.

Note for Recruitment Agencies/Search Firms

This role is being managed by RACV Talent Acquisition, and we will not accept unsolicited resumes/applications/candidate profiles from Recruitment Agencies/Search Firms. Please do not forward content to our job posting email addresses or RACV employees. RACV is not responsible for any fees and/or will not be held liable for any privacy or data breaches related to unsolicited resumes/applications/candidate profiles.