Acquisition & Retention Manager

• Melbourne, VIC
• Hybrid Opportunity | 12-Month Fixed Term Contract
• Discount on RACV Products | Competitive Salary

You’ll be part of a workplace where you feel you belong

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.

About the Opportunity

Working within the Home Portfolio department, this is an integral role supporting RACV’s accelerated growth ambitions in Trades. As Acquisition & Retention Manager you will drive sales performance and channel optimisation across our Trades portfolio.

Stakeholder engagement is an essential component of this role as you will work with various channels to optimise interactions that we have with customers. Working with the Trades product and operational delivery teams will be vital, together with driving marketing activities, you will be collaborative and analytical in nature. This role will require travel to our Noble Park office.

Come along for a new journey

You’ll be instrumental in ensuring our Trades team delivers exceptional service. Here’s a glimpse of what you’ll be doing:

• Identify opportunities to introduce sales driving initiatives and post-purchase engagement/retention activity
• Develop trials to inform new offers to uplift sales and channel performance, using an iterative approach to test what works before offers are scaled
• Work with call centre and shop network partners as a key channel to test strength of new propositions and offers
• Influence and support the delivery of ongoing optimisations of existing (and new) lifecycle communication journeys such as onboarding and renewals
• Manage ongoing relationships with our trade network partners to optimise category performance
• Manage the relationship with the outbound sales team, coordinating existing campaigns and initiating new trials
• Identify trends and opportunities within customer feedback and drive initiatives to implement improvements

Who we’re looking for and what you’ll bring

Thrive in an environment where people are at the heart of everything. You’ll come with:

• Relevant Tertiary qualification such as business, product or marketing
• Exceptional understanding of customer drivers, methodologies and campaign tools
• Experience in both strategy development and delivery for 1:1 communication programs
• Strong commercial acumen with proven ability to meet agreed acquisition and retention targets within a growth context
• Solutions focused approach to problem solving and a growth mindset
• Prior experience in insurance, trades and/or property (advantageous)

There’s so much on offer when you join RACV with benefits including

• Our flexible and informal work environment which helps bring balance between work and home.
• Generous discounts on home and car insurance policies and RACV roadside care
• Club Membership and great discounts across all RACV resorts
• Discounts from corporate partners that are updated monthly.

Our difference

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Ready to reach your full potential? Join our team, where the work is more meaningful and making a difference beyond the work matters.

Application Process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Submit your CV via the link below.

Note for Recruitment Agencies/Search Firms

This role is being managed by RACV Talent Acquisition and we will not accept unsolicited resumes/applications/candidate profiles from Recruitment Agencies/Search Firms. Please do not forward content to our job posting email addresses or RACV employees. RACV is not responsible for any fees related to unsolicited resumes/applications/candidate profiles.