AI Adoption & Community Lead

Great things start here 

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference. 

About the opportunity 

At RACV, we're embracing the power of AI to transform how we work, enhance member experiences and create new opportunities for our people. As the AI Adoption & Community Lead, you'll play a key role in bringing this vision to life by driving AI engagement, building capability and helping our people confidently integrate AI into their everyday work. 

Working closely with leaders, delivery teams and employees across the business, you'll drive adoption initiatives, deliver engaging learning experiences and inspire teams to explore and adopt AI. Combining change, communications, capability uplift and community engagement, you'll help turn AI ambition into practical outcomes for our people and our business. 

You'll collaborate across a broad range of business areas, helping to influence and shape the future of work at RACV while promoting the responsible, ethical and effective use of AI. 

Key Responsibilities 

• Help build an engaged community that advocates for AI adoption across RACV. 

• Plan and facilitate workshops, lunch-and-learn sessions, showcases, and other learning experiences that build practical AI skills.  

• Deliver adoption, communications and change initiatives that support successful AI rollouts and sustained business engagement. 

• Assess business readiness, identify adoption risks and implement strategies that support successful change outcomes.   

• Track adoption and engagement metrics, gather feedback and use insights to continuously improve enablement programs.  

• Promote responsible AI practices by embedding safe, ethical and compliant use into all learning and adoption activities.  

• Supporting change in the Contact Centre as a priority business unit, tailoring adoption approaches to its frontline and operational realities. 

• Curating and maintaining the enablement content library, including prompt guides, playbooks, use case libraries, intranet content and community channels. 

What you'll need to be successful 

• 5+ years in a corporate environment, ideally spanning change, communications, learning or digital adoption. 

• Experience in driving change, adoption or capability programs within a technology, digital or transformation environment.  

• Strong facilitation, communication and stakeholder engagement skills, with the ability to influence and inspire at all levels of an organisation.  

• Experience building and nurturing communities, or engagement programs that drive behavioural change. 

• A genuine passion for AI and helping others realise the value of AI.  

• Hands-on experience with Microsoft Copilot or other generative AI tools. 

• Strong organisational skills with the ability to manage multiple initiatives and events in a fast-paced environment. 

• A collaborative, proactive and positive approach, and the ability to bring people together. 

• Change management certifications (Prosci is highly regarded. 

There’s so much on offer when you join RACV 

• A flexible, informal work environment that supports balance between work and home 

• Generous discounts on home and car insurance policies and RACV roadside care 

• RACV Club membership and great discounts across RACV resorts 

• Monthly-updated discounts from a wide range of corporate partners 

Our difference 

At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know. 

Application process 

Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.