Salesforce Administrator

Reference:  30175

473 Bourke Street Melbourne

20 Jun 2024
  • RACV Head Office | Melbourne CBD
  • Competitive salary | Discount on RACV Products
  • Permanent full-time position | Be part of a diverse team


Great things start here


Challenge yourself, inspire others, make a difference – it all starts here. At RACV, we’re proud to be there for every Victorian. Whether it’s on the side of the road, a trip down the coast or inside our stores, we’re in the community and a big part of their everyday. When you join the journey at RACV, you’ll find more than just a job. It’s your chance to be part of something bigger.


About the opportunity


Reporting to the Senior Salesforce Administrator you will provide administration and support of the Salesforce application including Sales Cloud, Service Cloud, Experience Cloud and embedded applications such as Conga & Certinia (formerly Financial Force). You will bring formal qualifications and proven experience to the role and exhibit exceptional verbal and written communications as part of your role.


Could this be just the right role for you


As a Salesforce Administrator you will be the face of Technology support within the organisation. Your primary focus will include:

  • Take ownership of the customer outcome, triaging and resolving incidents and service requests leveraging delivery squads & Technical Leads for assistance as necessary.
  • Perform administration duties including provisioning access and reviewing logs to determine corrective actions
  • Document detailed knowledge articles and Standard Operating Procedures (SOPs) to assist with knowledge transfer within the team.
  • Analyse data and execute data migration strategies and mapping as required
  • Co-ordinate and lead the implementation of Platform Release and Maintenance Upgrade activities
  • Review and Maintain Business Continuity Plans (BCP) whilst also executing procedures critical to the recovery of data within our Salesforce platform (simulated exercises and real-time (if required))
  • Perform monitoring and maintenance activities of our Salesforce Platform back-up solution required to support BCP procedures
  • Provide periodic reporting on the Security Health of the Salesforce Platform to the Head of Security and propose recommendations to improve platform security
  • Assist the functional consultants to demonstrate solution prototypes
  • Suggest and help prioritise improvements to streamline business processes using the Salesforce platform
  • Foster and enable all relevant teams to transition and adopt the Salesforce platform
  • Champion the benefits of the Salesforce platform in the context of the business environment
  • Ensure compliance with relevant internal and external standards such as Privacy and Security
  • Fast paced working environment with high demand on the services the team supports
  • Hybrid of Kanban & Agile working based on a 3-week delivery cycle


What you’ll need to be successful


  • 3+ years as a Salesforce Administrator in enterprise environments or the equivalent Salesforce/CRM experience
  • Strong analytical skills and a logical approach to problem solving
  • Solid stakeholder and relationship management skills
  • Advanced oral and written communication skills with ability to present and articulate using a variety of verbal, written and visual methods where appropriate to a diverse range of audiences.
  • Salesforce Administrator (ADM201) Certification desirable
  • Salesforce Advanced Administrator Certification desirable
  • Computer Science Degree or technical experience in software development projects as a developer or business analyst desirable
  • Experience with Conga, Certinia (formerly FinancialForce), Marketing Cloud desirable.


The RACV difference


We champion diversity, work inclusively and believe every new voice brings brilliant new ideas. Ready to reach your full potential? Join our team, where the work is more meaningful and making a difference beyond the work matters.


Our values are central to everything we do. We are proud to have values that underpin our unique culture where, as one team, we act courageously to ensure we deliver the best possible experiences to our members, customers, and employees.



Application process


You can learn more about the RACV at

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Submit your CV via the link below.



Note for Recruitment Agencies/Search Firms


This role is being managed by RACV Talent Acquisition and we will not accept unsolicited resumes/applications/candidate profiles from Recruitment Agencies/Search Firms. Please do not forward content to our job posting email addresses or RACV employees. RACV is not responsible for any fees and/or will not be held liable for any privacy or data breaches related to unsolicited resumes/applications/candidate profiles.

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