Sales Team Leader - Travel & Experiences

Reference:  29781

473 Bourke Street Melbourne

23 Jun 2024
  • Melbourne CBD | RACV Retail Travel & Experiences
  • Full-time
  • Competitive Salary | TRAVEL! Famils, Supplier Incentives & Discounts on RACV products and resorts  



Great things start here  


Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. 


Join our leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. Make a positive impact on an industry that's growing and changing, while being part of a supportive, collaborative culture. With a varied business   from our award-winning RACV Clubs and Resorts across Victoria, Queensland and Tasmania, to our premium partner hotels, tours, cruises, events, and experiences, you’ll enjoy the best of tourism and have room to grow. 


About the Opportunity 


An exciting opportunity has arisen for a Sales Team Leader to join our Retail Travel & Experience team. In this role you will provide support to the Agency Manager, to ensure the department operates efficiently day to day. You will work closely with a small team of Travel Sales Consultants to lead and ensure they deliver sales objectives, KPI’s and quality customer service. You will also manage your own sales accounts and bookings relationships, to provide exceptional travel experiences and satisfaction to our members and customers.


This could be just the right role for you? 


Reporting to the Agency Manager, you will lead, coach and support the team to achieve sales, KPI’s & customer satisfaction. You will assist to train the team on operational processes, as well as engaging with key partners for product training, to amplify industry knowledge and deliver the department sales results. Your key responsibilities for the role include:


  • Take a hands on approach providing leadership to the Travel Sales Consultants, ensuring the delivery of exceptional customer service, bookings, payments, objectives & KPI’s are achieved
  • Promote a positive workplace culture, lead by example, coach, train, provide advice and support best practice processes, maintain an up to date knowledge of products, services, upselling & cross-selling opportunities
  • Maximising revenue by ensuring preferred partners are promoted & sold where appropriate
  • Assist with people management including coverage of staff on leave & performance management
  • Attend meetings, report on sales, key metrics and performance
  • Build strong relationships with internal & external stakeholders, resolve complaints and attend industry events ie. supplier & product events, ship inspections, travel expos & educational opportunities


Our team work Monday – Friday 9am-5pm, with the requirement to attend occasional out of office industry events. The business may consider increasing to 7 day trading in the future, with a requirement for staff to work weekends.


What you’ll need to be successful 


  • Certificate 3 in Travel or higher, preferred
  • 2+ years’ experience in Retail Travel Agency, preferred
  • Experience in a leadership role and training & development of a team in the travel industry
  • Flight booking experience using a GDS & Amadeus, preferred
  • CRM & telephone based sales experience, desirable
  • Strong customer service, communication, time management & problem solving skills
  • Ability to manage workflow, set goals, meet sales targets & work productively
  • Passion for travel industry and personal travel experience, preferred


We are Offering


  • Permanent Full-time
  • Competitive Salary
  • TRAVEL! Famils, Supplier Incentives & Discounts on RACV products and resorts    


The RACV difference 


Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters. 


Application process 


You can learn more about the RACV at


Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 


At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.


Submit your CV via the link below. 

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